We Are Hiring: Financial Relationship Manager “Advisor Assistant”
The following position description contains representative examples of work that will be performed in positions allocated to this classification. It is not required that any position perform all the duties listed, so long as primary responsibilities are consistent with the work as described. Roles and responsibilities can often be expanded to accommodate changing business conditions and goals, as well as to tap into the skills and talents of the individuals in the company. Accordingly, associates may be asked to perform duties that are outside the specific functions that are listed.
Please include a cover letter stating why you would be a good fit for this position and for CapSouth Wealth Management. Also, please describe your three most defining characteristics and attributes.
CapSouth Wealth Management is a growing Wealth Management company in Dothan, Alabama, with offices in 2 other states, and actively looking to expand. We are currently looking for an individual who gets excited about taking on challenges and can multitask in a high-demand and fast-paced environment. The right individual will also embody our core values and thrive on working with a team. We offer competitive pay, great benefits, and potential for growth.
- MISSION
The Financial Relationship Manager “Advisor Assistant” acts as the primary point of contact for assigned clients. This individual is responsible for the management and monitoring of the client relationship, ensuring a consistent positive client experience, including working with the team to ensure all commitments are completed and followed through in a timely manner. This position requires a pro-active approach and ability to independently carry out the duties of the position. The ideal candidate should exhibit high standards, excellent communication skills, good judgment, and ability to take initiative. The ability to effectively manage time and multi-task with attention to detail is critical to this role. The term Advisor is used in referring to a Managing Director, Senior Wealth Advisor or Wealth Advisor.
- ESSENTIAL RESPONSIBILITIES
- Actively participate in all assigned Advisor client meetings
- Demonstrate the ability to escalate potential client issues to Advisor as appropriate
- Actively document all notes and action items during client meetings and ensure all commitments made by the Advisor are being completed in a timely manner (this may include personally completing task or assigning task to other team members for completion)
- Review task assignments for each client and work directly with team members to ensure all follow-up and action items as a result of client meetings are documented in Salesforce and completed within the specified time frame
- Under the direct oversight of the Advisor, actively engage in Client Case Prep meetings and providing recommendations and feedback relative to the client’s financial plan, as appropriate
- Responsible for maintaining an ongoing agenda for the next meeting immediately following completion of the current meeting (this agenda should be modified with new information as developed and finalized several days in advance of the next meeting)
- Create, or assist in creating, presentations, case documentation, and deliverables for all assigned clients
- Ensure compliance requirements are adhered to
- Be responsible for the onboarding process for new clients, ensuring all guidelines are adhered to throughout the process
- Act as the primary point of contact for all client interactions, working with team members to ensure a timely response to all client questions and concerns
- Establish and maintain positive relationships with existing clients to ensure client satisfaction
- Constantly seek for ways to improve operations
III. POSITION SPECIFICATIONS
Experience and Education:
- A Bachelor’s degree is preferred
- Prefer 3-5 years working in a Client Service
- Some knowledge of financial industry preferred
- Willingness to pursue Series 65 license
Skills and Knowledge:
- Demonstrates analytical ability, good judgment, problem solving, responsibility, personal integrity, and able to deal with confidential information daily
- A self-starter with a strong sense of ownership, positive professional attitude, and demeanor
- Must be able to exercise judgment, tact, and diplomacy on behalf of supervisors when dealing with other executives and levels of management
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
- Experience in Salesforce highly desired
- Excellent customer service
- Professional and articulate with strong attention to detail and excellent oral and written communication skills
- Ability to work efficiently, effectively, and independently to see projects through to conclusion
- Excellent time management, organizational skills, and ability to prioritize multiple tasks and anticipate potential problems
Core Competencies:
- Comprehends the extreme confidential nature of the business and exhibits extreme care in handling confidential information
- Evaluates and assess timely completion of client deliverables, allocation of internal resources, and client liaison
- Able to interpret and disseminate information, prepare reports, and use of the appropriate mode of communication
- Orientated to provide excellent Customer / Client service
- Computer literate – comfortable with technology and the use of standard office programs and networks
Benefits include:
- Off every Friday at 1 pm
- 401k plan with match, non-elective contribution, and potential for profit-sharing contributions
- 10.5 annual holidays
- Paid time off starting at 8 days the first year, increasing to 13 days in year two
- Great medical benefits (partially subsidized by the company), along with the option to add a supplemental medical coverage, dental, vision, long-term disability, life, and voluntary life
